PRODUCTION AND SHIPPING
How long for the production of a jewellery piece?
In stock one of a kind items are available to ship after placing your order. Pieces which I have take minimum 3 days maximum 7 days to ship out (you will be notified). For custom orders, I suggest allowing minimum 1-2 weeks to produce it. Time frame will be given after purchasing/ordering a piece.
How long for the shipping of my order?
Orders are shipped from Prague, Czech Republic. Domestic shipping takes 1-5 work days, shipping is through parcel companies like Zasilkovna and Ceska Posta.
Standard regular post is through local post office. Regularly in Europe it takes up to 2 weeks (sometimes more) and to US it takes minimum 3 weeks.
Shipping through courier services is possible and can be requested before checkout. In Europe mostly DPD and elsewhere DHL, UPS and FedEx.
RING SIZE
How can I work out my ring size?
I strongly recommend going to jewellery boutique to establish an accurate size. Online sizing methods are extremely unreliable and resizing might not be possible depending on your ring design.
My pieces are measured in European sizing system. If you are uncertain about sizing, please contact me for assistance or book an appointment at my studio in Prague.
If you have any questions regarding ring sizing, do not hesitate to contact me or book an appointment at my studio.
If my ring doesn’t fit, can you re-size it?
Please contact me at metametallum@gmail.com and we will manage it.
If you have any questions regarding ring sizing, please contact me at metametallum@gmail.com.
If my size isn’t an option on the product page, can I have my piece made in custom size?
I can customize to any size required. This can be arranged via email metametallum@gmail.com
MATERIAL AND FINISHING
What are the materials used for the jewellery?
Multiple materials are used in my pieces but the product made of tin with 15% silver. Now also you could order custom in silver or gold. Different opportunities are present to discus in DMs or via email
Remove your jewellery before swimming in chlorinated pools and handling chemicals. Store your pieces away from sunlight and humidity.
To prolong the life of your jewellery, I recommend:
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Protect your jewellery from water, saltwater, humidity, steam, sunlight and chemicals.
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Remove your plated jewellery prior to exercise, showering, swimming and applying lotion, moisturizer or perfume.
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Do not use any metal cleaning or shining products on the TIN.SILVER plated jewellery.
Returns Policy
I do not accept returns on jewellery as each piece is made to the customer's specification on size and design. Finger measuring tools are readily available so please be sure to measure your size correctly. Please check your finger size in advance to avoid sizing problems. I am happy to answer and advise you on sizing. If you choose to exchange an item you will be responsible for delivery costs when sending an item back to me and for the return.